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Overall Summary:  

The Supervisor of Operations leads a team to fulfill job orders efficiently and profitably. This role is responsible for achieving production objectives and developing a comprehensive understanding of team dynamics to optimize performance and output. 

Supervisory Responsibilities: 

The person in this role will manage a team of approximately 12-15 Material Handlers and Shipping/Receiving Coordinators. The supervisor will recruit quality employees to provide high-quality customer support. 

Primary Duties/Responsibilities: 

• Meet department measurement goals, including waste reduction, billable hours, utilization improvement, spoilage, and rework. 
• Ensure employee adherence to company safety policies.  
• Oversee daily warehouse operations including receiving, storage, picking, packing, shipping, and inventory control to ensure accuracy and efficiency.   
• Ensure proper use, maintenance, and inspection of warehouse equipment (e.g., forklifts, pallet jacks, conveyors) in compliance with safety and operating standards.  
• Monitor inventory accuracy through cycle counts and audits; investigate and resolve discrepancies promptly.  
• Enforce housekeeping and 5S standards to maintain a clean, organized, and efficient warehouse environment.  
• Coordinate inbound and outbound logistics to meet shipping schedules, minimize delays, and optimize dock utilization.  
• Train employees on warehouse management systems (WMS), standard operating procedures, and safe material?handling practices.  
• Identify and implement continuous improvement opportunities related to layout, material flow, space utilization, and labor efficiency. 

• Maintain an active presence on the production floor; foster a cooperative and harmonious working environment; maximize employee morale and productivity. 
• Establish innovative, cost-effective, and proactive methods to serve customers and meet goals. 
• Schedule staff according to workload and productivity goals; adjust workflow, team responsibilities, and shift inventories, as necessary.  
• Ensure compliance with all state and federal environmental, safety, and health regulations.  
• Work closely with department manager in identifying an effective staffing level plan. 
• Assist department manager in identifying and evaluating equipment to meet strategic initiatives. 
• Comply fully with company human relations’ policy and practice. Confer with Human Resources management to assure employee issues are addressed appropriately.
• Coordinate with HR on pertinent matters such as recruitment and selection, placement, compensation, training, performance reviews, promotion, discipline, termination, etc. 
• Provide constructive and timely performance evaluations. 
• Coach and develop direct reports. 
• Promote safety as a number one priority. 
• Perform daily payroll functions; make applicable corrections, enter and manage PTO for direct reports. 
• Perform other (or other related) duties as applicable or assigned. 

Required Skills/Abilities/Competencies: 

• Fundamental English reading and writing skills. 

• Microsoft Office Suite proficiency; Foundation experience a plus.  

• Excellent problem-solving skills. 

• Demonstrated well-developed strategic thinking. 

• Excellent oral and written communication skills. 

• Bilingual is a plus. 

Education and Experience: 

• High school diploma or equivalent required; degree in manufacturing field or business a plus (will consider comparable industry experience in lieu of education).  

• 3-5 years’ manufacturing/production experience. 

• 2+ years’ proven supervisory experience in a manufacturing capacity, preferably with a background in the direct response industry. 

• Previous participation on a safety team and/or other safety training preferred. 

• Lean manufacturing and/or quality control training preferred. 

• Experience in the warehouse department strongly preferred.

Physical Requirements: 

• Ability to work consecutively 1st Shift, 8 hours, Monday-Friday. 

• Ability to provide after-hours support when needed. 

• Ability to maintain an active physical presence on the production floor. 

• Standard climate-controlled production environment; exposure to loud noise (PPE is provided). 

• Ability to lift, carry and push/pull up to 35 pounds. 

• Ability to stand, walk, bend, twist, pivot, crouch, squat, kneel, and stoop for up to 8 hours. 

• Upper extremity motion requirements: fine motor movements, pushing/pulling with arms, grasping and pinching. 

• Lower extremity motion requirements: reaching. 

• Pre-employment post-offer physical assessment required.