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Supervisor of Operations

Chanhassen, MinnesotaDirect Hire
Overall Summary:
The Supervisor of Operations leads a team to fulfill job orders efficiently and profitably. This role is responsible for achieving production objectives and developing a comprehensive understanding of team dynamics to optimize performance and output.

Supervisory Responsibilities:
The person in this role will manage a team of approximately 15 to 35 employees. Recruits and retains high-performing team members to ensure exceptional customer support. Coaches and develops staff, promoting a culture of continuous improvement.

Primary Duties/Responsibilities:
  • Achieve department goals in waste reduction, billable hours, equipment utilization, and quality metrics.
  • Promote and enforce workplace safety policies and practices.
  • Monitor and drive performance metrics across shifts, supporting team accountability.
  • Maintain high visibility on the production floor to foster a collaborative, engaged, and productive work environment.
  • Implement cost-effective and proactive production strategies to enhance customer service and operational efficiency.
  • Manage staffing schedules based on volume and production targets; adapt workflows, team assignments, inventory levels, and equipment needs accordingly.
  • Ensure adherence to quality standards and proactively address defects or rework opportunities.
  • Lead setup operations to minimize changeover time and improve throughput.
  • Maintain timely and accurate production reporting each week.
  • Ensure compliance with OSHA and all applicable safety and environmental regulations.
  • Partner with department leadership to assess staffing levels and equipment needs in alignment with strategic goals.
  • Collaborate cross-functionally with other facility managers to maximize profitability.
  • Uphold company HR policies and practices; liaise with HR for employee relations, performance management, recruitment, compensation, and disciplinary action.
  • Deliver timely and constructive performance reviews; provide coaching and feedback to support development.
  • Administer daily payroll and manage time-off records for direct reports.
  • Promote a culture of safety, quality, and accountability.
  • Perform other (or other related) duties as applicable or assigned.

Required Skills/Abilities/Competencies:
  • Proficient in reading and writing English.
  • Strong command of Microsoft Office Suite; experience with Foundation software a plus.
  • Exceptional problem-solving and decision-making capabilities.
  • Demonstrated strategic thinking and process improvement experience.
  • Clear and confident communicator—both written and verbal.
  • Bilingual fluency (Vietnamese, Cambodian, or Spanish) is highly desirable.

Education and Experience:
  • High school diploma or GED required; post-secondary education in manufacturing or business preferred (equivalent industry experience will be considered).
  • 3–5 years of experience in a manufacturing or production environment.
  • Minimum 2 years of supervisory experience; exposure to direct response or similar industry preferred.
  • Prior safety team participation or training is an asset.
  • Familiarity with lean manufacturing and/or quality assurance methods preferred.

Physical Requirements:
  • Ability to work consecutively 12-hour shifts, rotating 3 or 4 days per week including weekend rotations.
  •  Availability for after-hours support when needed.
  •  Must maintain active presence on production floor.
  • Standard climate-controlled production environment; exposure to loud noise (PPE provided).
  • Ability to lift, carry and push/pull up to 35 pounds.
  • Ability to stand, walk, bend, twist, pivot, crouch, squat, kneel, and stoop for up to 12 hours.
  • Upper extremity motion requirements: fine motor movements, pushing/pulling with arms, grasping and pinching.
  • Lower extremity motion requirements: reaching.
  • Pre-employment post-offer physical assessment required.

 

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